Refund and Returns Policy for Breitglowunie

Effective Date: December 27, 2024

At Breitglowunie, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward and easy process for returns and refunds. Please read the details below to ensure that you understand our policy and how to proceed if you wish to return or exchange an item.

1. General Returns and Refund Policy

We accept returns and offer refunds for most items purchased through our website breitglowunie.com, subject to the following conditions:

  • Return Window: Items must be returned within 30 days of the purchase date.
  • Condition of Items: Returned items must be unused, undamaged, and in their original packaging. Any item that has been used, altered, or is missing parts will not be eligible for a return.
  • Proof of Purchase: To process your return or refund, we require proof of purchase. This can be your order number or a receipt from your transaction.

2. Non-Returnable Items

Certain products are not eligible for return or refund. These include:

  • Products marked as final sale or non-returnable at the time of purchase.
  • Personalized or custom-made items.
  • Opened or used refrigerators, washing machines, robot vacuums, and other large appliances, unless they are defective.

3. Return Process

To initiate a return, follow these steps:

  • Contact Us: Reach out to us at info@breitglowunie.com or call our customer service hotline at (320) 695-2362. Be sure to provide your order number and reason for the return.
  • Return Authorization: Once we receive your request, our team will issue a Return Authorization (RA) and provide you with instructions for returning the item. We may ask for photos of the product if it’s damaged or defective.
  • Return Shipping: You are responsible for the cost of return shipping unless the item is defective, damaged, or was sent in error. We recommend using a trackable shipping service to return your items. Please retain the tracking number as we are not responsible for lost or undelivered returns.

4. Refunds

Once we receive and inspect the returned item, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original method of payment used for the purchase.
  • Processing Time: After we approve the return, your refund will be processed within 5-7 business days. It may take additional time for the refund to reflect in your account, depending on your payment provider or bank.
  • Restocking Fees: We may charge a restocking fee of up to 15% for certain returned items, such as large appliances or opened products.

5. Exchanges

If you wish to exchange an item for a different model or size, please follow the return process above. Once we receive your returned item, we will issue a refund for the original purchase and you can place a new order for the desired item.

6. Damaged or Defective Items

If your item arrives damaged or defective, we apologize for the inconvenience. Please follow these steps:

  • Report the Issue: Contact us within 7 days of receiving the item, providing photos of the damage or defect, along with your order number.
  • Return Shipping: If the item is confirmed to be defective or damaged, we will cover the return shipping cost.
  • Refund or Replacement: We will offer you a full refund or send you a replacement, depending on your preference and product availability.

7. Customer Support

If you have any questions or concerns regarding returns or refunds, please don’t hesitate to reach out. Our customer service team is here to assist you and ensure that you have a smooth return process.